The Surgeon, the Emotional Support Chicken, and the Medical Malpractice Carrier
No ruffled feathers here! Donna Nicholson shares why answering the phone and providing support can...
The Culture of Safety
A culture of safety shouldn’t just be about patients. Donna Nicholson shares her thoughts on the...
Teaching Patients to Love Their Hearts
Donna Nicholson shares how American Heart Month can be an opportunity to raise awareness and...
Disaster, Adverse Event, Incident, Accident – The ABC’s of Unanticipated Failures
Donna Nicholson explores the various ways that you can prepare your practice and staff to be ready...
Avoiding Patient Termination with an Effective Service Recovery Strategy
Donna Nicholson explains the importance of enacting policies that help preserve doctor-patient...
Reducing Risk with Reduced Staffing
It is nearly impossible to read about our current healthcare delivery system without embracing the...
