The Surgeon, the Emotional Support Chicken, and the Medical Malpractice Carrier
No ruffled feathers here! Donna Nicholson shares why answering the phone and providing support can...
The Importance of Succession Planning – 5 Steps to Consider
Have you planned for the future of your practice? Tracey Cumberland shares five steps to a...
The Culture of Safety
A culture of safety shouldn’t just be about patients. Donna Nicholson shares her thoughts on the...
The Ripples of a “Thank You”
Jade Sorget discusses how showing gratitude can positively impact job satisfaction and overall...
Disaster, Adverse Event, Incident, Accident – The ABC’s of Unanticipated Failures
Donna Nicholson explores the various ways that you can prepare your practice and staff to be ready...
Gut-Feelings and Analytics – How Effective Decisions Are Made (and Executed)
Steve DeBiasi explores how business decisions are made in medical practices, and why "going with...
Reflections on Leadership: Lessons from a Seasoned Healthcare Executive
Maureen Ruddy shares her thoughts on how to lead with empathy.
Building a Strong Leadership Team
Steve DeBiasi explores how diversity at the top can be the most effective strategy for developing a...
Avoiding Patient Termination with an Effective Service Recovery Strategy
Donna Nicholson explains the importance of enacting policies that help preserve doctor-patient...
